TERMS AND CONDITIONS
These Terms and Conditions oversee your utilization of the safarihypermarket.ae site (the " safarihypermarket.ae site"), and the provisions of any buys that you make by means ofSafarihypermarket.ae site, and your (you, client, customer) relationship with Safari Hypermarket ("safarihypermarket.ae ", "we" or “us"). Please do read them cautiously as they influence your privileges and liabilities under the law. By utilizing the site or potentially enrolling on the site, you consent to these Terms and Conditions and to our Privacy and Cookies Policy.
1.PREMISE OF UTILIZATION OF THE SAFARI HYPERMARKET SITE
1.2 These Terms and Conditions oversee your utilization of the safarihypermarket.ae site all in all, the items that you buy on the safarihypermarket.ae site and all services in association with them.
2.1 To register on thesafarihypermarket.ae site you should be more than eighteen years old.
2.2 You should guarantee that the details gave by you on registration or at some other time are right and complete.
We may refresh these Terms and Conditions whenever by reexamining details of this page. We suggest that you visit this page from time to time to see the progressions made, as they are official on you at whatever point you decide to keep buying items on thesafarihypermarket.ae online shop, and in the event that you keep on utilizing the website.
These Terms and Conditions were last updated on 9th November 2020.
3.PASSWORD AND SECURITY
3.1 When you register to utilize the safarihypermarket.ae site you will be approached to make a password. You should keep this secret word classified and not reveal it or offer it with anybody. You will be answerable for all exercises and requests that happen or are submitted under your password. On the off chance that you know or suspect that another person knows your password, you ought to advise us by reaching customer service promptly (see section 24 beneath for contact details).
3.2 If safarihypermarket.ae has reasons to accept that there is probably going to be a breach of security or abuse of thesafarihypermarket.ae site, we may expect you to change your password or we may suspend your account as per section 21 underneath.
4.INTELLECTUAL PROPERTY RIGHTS
4.1 The substance of the safarihypermarket.ae site is secured by copyright, trademarks, database and other intellectual property rights. You may recover and show the substance of the Safarihypermarket.ae site on a PC screen, store such substance in electronic form on disk (however no server or other storage gadget connected to network) or print one duplicate of such substance for your very own, non-business use, if you keep intact all and any copyright and proprietary notices. You may not in any case repeat, adjust, duplicate or disperse or use for business purposes any of the materials or substance on the Safarihypermarket.ae site without composed authorization from safarihypermarket.ae.
4.2 No permit is granted to you in these Terms and Conditions to utilize any trademark of Safari stores and safarihypermarket.ae, or its subsidiary organizations.
5.1 You may not utilize thesafarihypermarket.ae site for any of the reasons set out beneath:
• Gaining unapproved access to other PC frameworks
• Interfering with some other individual's utilization or pleasure in the safarihypermarket.ae site
• Meddling or upsetting systems or sites associated with the safarihypermarket.ae site
• Making, transmitting or putting away electronic duplicates of materials ensured by copyright without the consent of the proprietor
• Transmitting material containing any type of publicizing or advertising or promotion for goods and services, junk mail, chain letters or "spam"
• Imitating/Impersonating someone else
• Alluding to explicit site addresses outside of the safarihypermarket.ae site
5.2 safarihypermarket.ae claims all authority to decline to post material on the safarihypermarket.ae site or to dispose material previously posted on the safarihypermarket.ae site. You should make an effort not to re-post material that safarihypermarket.ae, has would not post on the Safari Hypermarket site or has recently been removed from theSafarihypermarket.ae site.
5.3 You will be answerable for all misfortunes, expenses and costs sensibly brought about to us, all harms granted against us by a court and all totals paid by us because of any settlement concurred by us emerging out or regarding:
• Any claim by any third party that the utilization of the safarihypermarket.ae site by you is slanderous, hostile or injurious, or of an indecent or obscene nature, or is illicit or is in break of any material law, guideline or code of conduct; and
• Any claim by any third party that the utilization of the safarihypermarket.ae site by you encroaches that third parties’ copyright or other licensed innovation privileges of whatever nature.
5.4 By submitting material you are givingsafarihypermarket.ae a ceaseless, royalty free, non-restrictive permit to recreate, change, decipher, cause accessible, to disseminate and sublicense the material in entire or to a limited extent and in any structure.
6. UTILIZATION OF COMMUNITY SITES
6.1 The safarihypermarket.ae site may incorporate various network locales, which may permit clients to connect with one another by means of message sheets, and other client discussions (the "Network destinations").
6.2 We encourage you not to post or at all uncover any of your own subtleties on the Network locales (for instance, your location, phone number or email).
6.3 The Safarihypermarket.ae site doesn't control or moderate the substance set on the Network destinations. Notwithstanding, Safarihypermarket.ae claims all authority to decline to post material, to evacuate material posted on the Network destinations and to get in touch with you if there are worries about the substance you have added to a Network site. The site may audit or alter the substance of the Network locales.
6.4 Safarihypermarket.ae makes no portrayals with respect to the legitimacy of any conclusion, exhortation, data or explanation showed on the message sheets by outsiders. You are exclusively answerable for the substance of your messages posted on the message sheets and the perspectives communicated by people don't speak to the perspectives on Safarihypermarket.ae.
7.THIRD PARTY SITES
As an accommodation toSafarihypermarket.ae clients, the Safarihypermarket.ae webpage may incorporate connects to different sites or material. Safarihypermarket.ae isn't answerable for any of these sites or material, which is outside its ability to control.
8.ADVERTISEMENT AND SPONSORSHIP
A few zones inside the safarihypermarket.ae site may contain publicizing and sponsorship. Third party publicists and sponsors are answerable for guaranteeing that material submitted for consideration on the safarihypermarket.ae site conforms to important laws and codes. We won't be liable for any mistake or incorrectness in publicizing and sponsorship material gave by third party.
9.ACCESSIBILITY OF THE SAFARI HYPERMARKET SITE
9.1 Safarihypermarket.ae means to offer a shortcoming free service. Notwithstanding, if a flaw happens in the service yours hold report it to the customer service (see section 24 beneath for contact details) or by email at firstname.lastname@example.org and we will endeavor to address the issue when we sensibly can.
9.2 Safarihypermarket.ae site may periodically confine access to the site to take into consideration fixes, upkeep or the presentation of new functions or services.
9.3. Some purchases made on theSafarihypermarket.ae site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance
10.DESCRIPTIONS AND PRICES OF PRODUCTS
10.1 We have taken consideration to portray and show items as precisely as could be expected under the circumstances. In spite of this, items may fluctuate from their depictions, item pictures are for portrayal purposes only and may shift marginally from the genuine item. In the event that there is whatever you don't comprehend, or in the event that you wish to get additional data, kindly contact customer service (see passage 24 underneath for contact details). Depictions/exhibitions of items expressed against each depend on the inventory and specialized writing printed by the manufacturer/supplier. Therefore, the description given against every item is not that of Safarihypermarket.ae and subject to change without prior notification.
10.2 We charge the same in-store price for our products available online. Prices may at times contrast between Safari Stores and Safarihypermarket.ae; you will be notified by customer service if there is any difference in price, action will be taken as per your advisement. We are under no commitment to respect any in-store promotions which may only be available for in store purchase and not on Safarihypermarket.ae site.
10.3If, accidentally, we have undervalued an item, we won't be obligated to supply that item to you at the expressed cost, given that we advise you before we dispatch the item to you. In those conditions, we will inform the right cost to you so you can choose whether or not you wish to arrange the item at that cost. On the off chance that you choose not to arrange the item, we will give you a full refund on any sum previously paid for that item as per our refund policy in passages 16 beneath.
10.4 The payment may be processed prior toSafarihypermarket.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
10.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
11.1 All items promoted are subject to availability or while stocks last (as might be pertinent).
11.2 We attempt to guarantee that we generally stock the full product range and will inform you as to whether the item is unavailable. On the off chance that under any conditions past our sensible control we can't supply a specific item, we won't be subject to you but to guarantee that you are not charged for that item.
11.3 In light of a legitimate concern for every one of our customers, we may put limitations on mass purchasing of certain items. Safarihypermarket.ae saves the privilege at our sole prudence, to constrain the amount per individual, per family or per request. The said impediments might be relevant to orders put by a similar account, a similar credit card and furthermore to orders that utilization a similar billing and/or shipping address. Safarihypermarket.ae will give warning to the client should such cutoff points be applied in the form of pop up notification.
12.ACKNOWLEDGMENT OF ORDER
12.1 Your request is a proposal to purchase from us. We will send you an order affirmation email, SMS, App notification enumerating the items you have requested.
12.2 Nothing that we do or say will add up to any acknowledgment of your proposal until we send you an email informing you of the request affirmation or SMS Notification or App Notification. Now, an agreement will be made between us for you to purchase and for us to sell the items that you have requested from us.
12.3 After the time the agreement is made, you can't change your order (however please observe your entitlement to can clean order in passage 14 underneath).
12.4 Anytime up until the agreement is made, we may decline to supply an item to you. On the off chance that we decline to supply an item to you and you have just paid for it, we will give you a full refund of any sum previously paid for that item as per our refund policy in sections 16 and 17 underneath.
13.1 Delivery will be made to the location indicated when you complete the order. At the time of delivery, personality confirmation by the Agent by locating either a unique work card, identification, driving permit, UAE ID, to help recipient check, will be required by our dispatch accomplices.
13.2 Please note that we don't do global delivery / international shipping.
13.3 We utilize an assortment of delivery techniques, depending upon the size of the item you order. A few items are delivered straightforwardly by our supplier and the supplier will get in touch with you to orchestrate conveyance.
13.4 While we put forth extensive attempt to deliver every one of your items inside 48 working hours of the date of your request, we will not be at risk on the off chance that we neglect to do as such to some extent or in full because of conditions outside our ability to control. We will get in touch with you to inform you as to whether we are having any issues getting an item to you inside that time. Supplier delivered items for territories outside of primary city restrains that are classed as remote or semi remote may take up to 5 working days subject to supplier’s schedule. (Contact Customer assistance if additional data is required)
13.5 (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
13.6 Before requesting on the web you should check the following:
• The product will fit through the entryways.
• The product will fit the specific space apportioned in your home.
• There is a make way between the street and your front entryway.
• On the off chance that you live in apartment/flat, the lift is sufficient to take conveyance in size and weight.
• If there are any entrance challenges, it would be ideal if you illuminate us ahead of time, on the day you ought to guarantee that:
• There is a make way to your home.
• Your floors are secured to prevent scuffing.
• Any fragile articles are placed in a protected spot.
14. CANCELLINGYOUR ORDER IF YOU CHANGE YOUR MIND
14.1 In the event that you the client cancel the order before order approval, Safarihypermarket.ae will cancel the order according to your solicitation. Be that as it may, the online transaction charges won't be refunded. Safarihypermarket.ae won't have the option to cancel order that have just been shipped. Safarihypermarket.ae has the full option to determine if an order has been shipped or not. The customer agrees not to dispute the decision made by Safarihypermarket.ae and acceptSafarihypermarket.ae decision regarding the cancellation.
14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on +971 65066999.
14.3 Refunds will be done only through the Original Mode of Payment
On the off chance that your items arrive damaged or they are broken, you may return them and get a credit note or substitution item. Please visit our refunds and return policy for details of how to return them and details of our substitution and refund strategy. Customer is liable to check all goods upon delivery and confirm the contents are intact, signature inthe invoice copy declares that the customer received the items intact.
16.REFUNDS ON safarihypermarket.ae SITE
In the event that you are qualified for a refund, we will refund you as indicated by the accompanying measures, all other cases will be dealt with credit note or product exchange of the same value:
16.1 If Safarihypermarket.ae can't acquire items: a sensible time of 7-10 days from the date of approval must be given.
16.2 Refund repayment will only be done once the bank has refunded the amount, which is the following billing cycle from the date of application of refund.
17.EXCHANGE OR RETURN POLICY ON safarihypermarket.ae SITE
The return and exchange policies in Safari stores, the physical shops, fall under the following criteria.
17.1 EXCHANGE/RETURNS POLICY FOR SUPERMARKET DEPARTMENT
Sections in the department:
· Beverages – Cold, Juice, Drinks (long life)
· Water, Sugar
· Pet Care
· Grocery – Food
· Grocery – Non-food
· Health and Beauty
· Chilled and Dairy
17.1.1 Merchandise returned inside 14 days will be traded for things of a similar worth, given that the products returned have not been utilized at all and are not opened with unique POS receipt.
17.1.2 If the client wouldn't like to utilize the item for any reasons, carries a receipt and have not been utilized, at that point the equivalent could be traded or a credit note could be given if the client demands.
17.1.3 If an item is damaged (to be checked dependent on T&Cs imprinted on warranty card), Safari will initially attempt to fix it. On the off chance that it isn't repairable, at that point the item will be exchanged for a similar worth.
17.1.4 For the items that can't be fixed or exchanged (to be checked dependent on T&Cs imprinted on warranty card), an exchange voucher/credit note will be given. Separate store the board maintains whatever authority is needed to take choices on refund. Refund is just endless supply of store the board concerned.
17.1.5 For the product that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Cash Refund is subject to store management approval.
17.2 EXCLUSION FROM EXCHANGE/RETURN:
17.2.1 Due to hygienic reasons, no exchange, return or refund will be offered on lingerie, cosmetics, perfumes, and personal grooming products, like shavers, trimmers, and epilators once purchased.
17.2.2 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day with the limited time as well temperature).
17.2.3 Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.
17.3 EXCHANGE/RETURNS POLICY - FRESH FOOD DEPARTMENT
Sections in the department:
· Frozen food
· Fruits and vegetable
· In-house kitchen (ready-to-eat food)
17.3.1 As a rule, there is no exchange and return on fresh food items once sold and taken out from the store.
17.3.2 On perishables, there is no exchange and refund.
17.3.3 If the customer has purchased a wrong productand is returning the same immediately after the purchase, an exchange note could be considered. If in accordance with clause 17.2
17.3.4 If the product is not of the quality expected, the same can be returned within the same day of purchase and an exchange note could be issued. Exchange could be considered, as long as it is supported by the original receipt or invoice.
17.4 EXCHANGE/RETURNS POLICY -DEPARTMENT STORE
A. Sections in the department:
· IT products
· Electronics / Home Appliances
· Home Furnishing
· Jeweler, ladies bags and accessories
· Toys and sports
· Telecom (recharge coupons and SIM cards)
17.4.1 Goods returned within 14 days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and is not opened with original pos invoice as well as matching with the serial number (wherever it can be applied).
17.4.2 Goods returned should be in their original condition and packaging. The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.
17.4.3 Returned product needs to be in a condition deemed fit for resale.
17.4.4 A returned product, which is ordered and invoiced but is not delivered, could be accepted for exchange, return or refund.
17.4.5 For delivered items, if the customer opens the package and discovers an item that is damaged, the product is eligible for exchange, return or refund.
17.4.6 If a wrong product is purchased or is sold by the merchandiser/Safari staff.
17.4.7 Provision of exchange is applicable in case there is a manufacturing defect in the product (for products from textiles/toys/sports/footwear/home furnishing/luggage sections).
17.4.8 If the product is found to be not working properly or having any manufacturing defects (in the case of products from IT /Home appliances/Electronics section), the same need to be sent for repair.
17.4.9 If the item is not repairable, then it will be exchanged for the same value.
17.4.10 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Store management reserves the right to take decisions on refund.
17.4.11 Refund is provided only at the approval of store management concerned.
17.4.12 After-sales service is applicable on products like luggage, appliances, electronics, IT and imaging products provided by the authorized service centers of the respective manufacturers based on their warranty terms and conditions.
17.4.15 Only Service warranty is only valid for, Branded laptops, Branded mobile phones and branded mobile phone accessories.
17.4.16 Exchange or return for mobile phones is applicable within the warranty period if the product is not repairable. If the handset has not been damaged through misuse, it will be sent for repairs.
17.4.17 It shall be the complete discretion of the store management concerned to issue exchange voucher / credit note and provide refund to be provided to retain the customer. It is again based on the discretion of the concerned management to prevent churn. Refund to be provided only at the approval of store management concerned and should be considered as the last option to solve the customer grievance.
17.4.18 Due to hygienic reasons, no exchange, return or refund on inner wear/underwear, lingerie, swimwear, earnings, body jewelry, perfumes, and personal grooming products like shavers, trimmers, and epilators once purchased.
17.4.19 Products that are damaged due to misuse do not qualify for repair, exchange or refund.
17.4.20 No exchange or return will be offered on books, magazines, CDs, office software’s, DVDs once sold and taken out from the store.
17.4.21 Garments, once altered, do not qualify for exchange and refund.
17.5 ISSUING A CREDIT NOTE
17.5.1 A time bound credit note is issued by Safari to the customer, which is equivalent to the product value as per the original Proof of Purchase.
17.5.2 Goods spoiled or damaged within the warranty period and covered under the warranty could not be serviced.
17.5.3 When they do not meet the customer’s specifications and the customer insists to get the items returned & is in its Original Packing.
17.6 PROCEDURES FOR ISSUING A CREDIT NOTE
17.6.1 Customer must present the original invoice (bill) at the customer service desk.
17.6.2 Credit note issued once could be redeemed within the validity period mentioned on the same.
17.6.3 No refund will be provided on credit notes once issued.
18.PAYMENTS AND CARDS
18.1Payment for your items will be taken at the time you submit your order for online purchases under home delivery option.
18.2 Your credit/debit card details will be encrypted to the highest standard and held on the Hosted payment gateway, secure from hackers. We do not store any card details on our servers.
18.3When ordering from theSafarihypermarket.ae, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
18.4 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
18.5 All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
18.6 We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)
19.FREE PRESENTS AND SPECIAL PROMOTION ITEMS
19.1 Free presents and special promotion items that provided in conjunction with a purchase might be dispatched to you independently and delivery times may fluctuate.
19.2 On the off chance that you alter your decision and return your item, you should likewise restore any free present or special promotion item connected with the promotional sale and got by you because of that order, or else the return is not possible.
We may refresh these Terms and Conditions every once in a while, and any progressions will be advised to you by means of the email address gave by you on registration or through an appropriate declaration on the Safarihypermarket.ae site. The progressions will apply to the utilization of the Safarihypermarket.ae site after we have given notice. On the off chance that you don't wish to acknowledge the new Terms and Conditions, you ought not to keep on utilizing the Safarihypermarket.ae site (including buying any items from the Safarihypermarket.ae site). On the off chance that you keep on utilizing the Safarihypermarket.ae site after the date on which the change happens, your utilization of the Safarihypermarket.ae site demonstrates your consent to be limited by the new Terms and Conditions.
21.OPTION TO SUSPEND OR CLOSE YOUR ACCOUNT
21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the Safarihypermarket.ae site if your account is suspended or closed.
22.OUR DUTY TO YOU
22.1 The Safarihypermarket.ae site is given by Safari Hypermarket without any warranties or guarantees.
22.2 The safarihypermarket.ae site may provide content from other internet sites or resources and whilesafarihypermarket.ae tries to ensure that material included on thesafarihypermarket.ae site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. safarihypermarket.ae will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the safarihypermarket.ae site. If safarihypermarket.ae is informed of any inaccuracies in the material on the safarihypermarket.ae site, we will attempt to correct the inaccuracies as soon as we reasonably can.
22.3 Specifically, we disavow all liabilities regarding the following:
- Incompatibility of the Safarihypermarket.ae site with any of your equipment, software or telecommunications links; and
- Technical problems including errors or interruptions of the safarihypermarket.ae site.
22.4 In light of the fact that we sell items for individual use only, our obligation to you will exclude any business misfortunes, for example, lost information, lost benefits, lost deals or business interference.
22.5 Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
23.1 You may not move any of your privileges under these Terms and Conditions to some other individual. We may move our privileges under these Terms and Conditions to another business where we sensibly accept your privileges won't be affected.
23.2 On the off chance that you penetrate these Terms and Conditions and we decide to disregard this, we will in any case be qualified for utilize our privileges and remedies sometime in the not too distant future or in whatever other circumstance where you break these Terms and Conditions.
23.3 Neither one of the parties will be liable for any breach of these Terms and Conditions, brought about by conditions beyond that party’s control.
23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
On the off chance that you have any inquiries about online issues, please get in touch with us email@example.com or by means of phone: +971 65066999 Saturday - Thursday 8.00 AM to 9.00 PM; Friday 2.00 PM to 9.00 PM.